Sepia LabsLava Lampa Sepia Labs product
Sub-processors
Last updated: 3 November 2026
To run Sepia we rely on a small number of other companies. This page lists every one that may handle your customer data, what it receives, and why. It is the list referenced by our Data Processing Addendum.
Infrastructure
| Sub-processor | What it processes | Purpose |
|---|---|---|
| Google Cloud / Firebase United States |
All application data — contacts, messages, files, bookings, invoices | Database, file storage, authentication, and the servers the product runs on |
| OpenStreetMap Foundation United Kingdom |
Event addresses (geocoding), and visitors' IP addresses when a map loads | Venue maps and address lookup |
| Open-Meteo European Union |
Requested place text and location coordinates; free-form input is not guaranteed to exclude personal information. | Weather answers in the assistant |
Communications
| Sub-processor | What it processes | Purpose |
|---|---|---|
| Twilio United States |
Phone numbers, message contents, call audio | Sending and receiving SMS/MMS, placing and receiving calls, call recording |
| Resend US East sending region selected |
Email addresses, message contents, attachments, delivery and reply events | Sending platform email and receiving replies. Provider sub-processor details |
| Nylas US API region selected |
Authorized mailbox identity, messages, attachments and mailbox event notifications | Connecting mailboxes, retrieving mail and sending requested messages. Provider sub-processor details |
The selected email/API region is a configuration fact, not a promise that all provider support access or all sub-processors operate only in that region. Existing providers remain listed while their connections or retained records still apply.
Payments
| Sub-processor | What it processes | Purpose |
|---|---|---|
| Stripe United States |
Payer name, email, amount. Card details go to Stripe directly and never touch our servers. | Taking payments for invoices, bookings and event tickets, and our own subscription billing |
AI features
These receive only what a specific AI feature needs at the moment it runs. They are not given standing access to your database.
| Sub-processor | What it processes | Purpose |
|---|---|---|
| OpenRouter United States |
The text of the request, and CRM records the assistant has been asked to read | Routing AI requests to the underlying model providers. Includes image and video models (for example Kling, Runway, Veo, Seedance) that OpenRouter routes to their makers. |
| OpenAI United States |
Prompt text and any attached images | Text and image generation |
| Google (Gemini) United States |
Prompt text and any attached images | Text and image generation |
| Anthropic United States |
Prompt text | Text generation |
| Deepgram United States |
Call and voice-note audio | Speech-to-text for call transcripts and voice input |
Connected accounts (only when a workspace connects them)
| Sub-processor | What it processes | Purpose |
|---|---|---|
| Meta Platforms (Facebook, Instagram) International |
Account profile, posts, media, direct messages, Lead Ads leads, ad results, and access tokens | Instagram and Facebook inbox, posting, lead capture and ad reporting |
| Shopify International |
Store orders, products and customers | Store sync |
Insurance workspaces (only for licensed agents who use plan lookup)
| Sub-processor | What it processes | Purpose |
|---|---|---|
| HealthSherpa | Applicant ZIP, county, household and income details | Marketplace plan quotes and enrollment |
| U.S. Centers for Medicare & Medicaid Services (Marketplace API, healthcare.gov data) United States |
Household, ZIP and plan queries | Plan and formulary lookup |
| U.S. National Library of Medicine (RxNav) | Drug names | Prescription lookup for formulary checks |
Changes to this list
We will update this page before a new sub-processor starts handling customer data. If you have a Data Processing Addendum with us and want notice of changes, email info@sepialabs.ai and we will add you to the notification list.
Contact
Sepia Labs LLC
3211 NW 7th Ave Cir
Miami, FL 33127
info@sepialabs.ai